The iTrust App

The iTrust App

Simple to set up. Simple to use. Powerful enough to make a real difference.

What is the iTrust App?

Every organisation has people with something important to say. iTrust makes sure they have somewhere safe to say it.

It is an instant feedback app and reporting platform, that can work for any organisation and any audience. Staff, students, guests, players, volunteers, anyone can share feedback, raise a concern or flag an issue in seconds, completely anonymously if they choose.

The result is real insight from the ground up. Not the feedback people think you want to hear but the honest kind that helps you build a safer, more inclusive environment for everyone.

All you have to do is listen and act. Trust follows.

iTrust app

How does iTrust work?

For organisations using it

Getting started with iTrust is straightforward. Once you have subscribed, you will start with an onboarding consultation with the iTrust team. We help you set up your unique app profile, ready to share with your audience.

You choose the options that make sense for your organisation. Add your logo and tailor the app to reflect the way you work and the kind of feedback you want to capture.

When you are ready, all you need to do is share your unique link and QR code with the people you want to hear from.

From there, iTrust does the rest. Reports land in your inbox as and when people start sharing their feedback.

For the people using iTrust, it could not be simpler.

They scan a QR code or click a link and land on your organisation’s unique iTrust profile. From there they pick a category, type what they want to say and hit submit.That might be speaking up about a concern, reporting a near miss, sharing praise or suggesting a change depending on how the organisation has set it up.

No app to download. No account to create. No barriers.

If they choose to stay anonymous their identity is completely protected. If they want to include contact details or attach evidence they can. Either way their feedback reaches the right people instantly.

How reports work

Every report arrives directly in your inbox the moment it is submitted.

No delays, no waiting, just instant access to the feedback you need to act on.

How iTrust works for youHow iTrust works for you

Each report comes as a PDF and includes:

  • A unique reference number

  • Date and time of submission

  • The feedback or report itself

  • Any evidence attached by the respondent

  • Contact details if provided by the respondent

  • Details of who the report has been sent to

What makes iTrust different?

  • Optionally anonymous

  • Instant alerts straight to your chosen inbox

  • Customisable for your organisation

  • No app, no account, no barriers for users

  • Works anywhere for anyone with the QR code

  • Built to drive real change

Protect Your Reputation

Reputation is not built on what you say about yourself. It is built on how you make people feel, and whether they believe you are genuinely listening.

Organisations that use iTrust are not just collecting feedback. They are demonstrating, in a visible and tangible way, that every person connected to them has a voice. That signal matters.

  • To employees who want to know you care.
  • To customers who want to feel valued.
  • To stakeholders who want to see that you take your duty of care seriously.

When people know there is always a channel open, always someone listening, and always a way to speak up without fear, trust follows.

Ready to see it for yourself?

iTrust plans start from £49 per month. Not sure what is right for your organisation? Get in touch and we will talk it through.

Frequently asked questions

Find answers to the most commonly asked questions about our app.

Do users need to download an app?

No. iTrust works through any browser. Users simply scan a QR code or click a link, no download or account required.

Yes. You can add your logo and choose the reporting options that make sense for your organisation, from speaking up and reporting a near miss to sharing praise or suggesting a change.

Reports arrive instantly in your inbox as a PDF. Each one includes a unique reference number, a date and time stamp, the feedback itself and any evidence or contact details provided by the respondent.

Anonymity is always the respondent’s choice. When chosen, it is genuine. No identifying information is included in the report and there is no way to trace it back to the individual.